Privacy Policy

Effective Date: August 17, 2026  |  Last Updated: August 17, 2026

Empire World LLC  •  2918 Macbeth Ln, Apex, NC 27502  •  rana@empireworldllc.com  •  +1 (984) 289-6004

1. INTRODUCTION

Empire World LLC ("Empire World," the "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose information when you visit our website at https://empireworldllc.com (the "Website"), request a quote, purchase products or services, communicate with us, or enroll in our SMS/text messaging program (the "SMS Program").

By accessing the Website, submitting information to us, or opting in to the SMS Program, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website or our services.

2. INFORMATION WE COLLECT

Information you provide directly. When you submit a request for quote (RFQ), place an order, contact us, or enroll in the SMS Program, we may collect:

• Name, company or agency name, and job title;
• Email address, telephone/mobile number, and mailing address;
• RFQ or solicitation numbers, product or part numbers, quantities, manufacturer/brand preferences, required delivery dates, and related attachments;
• The contents of your communications with us, including text messages;
• SMS opt-in records, including your phone number and the date, time, and method of consent.

Information collected automatically. When you visit the Website, we and our service providers may automatically collect certain information such as IP address, browser and device type, pages viewed, and usage data through cookies and similar technologies (see Section 9).

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Respond to RFQs, prepare and deliver quotes, and process and fulfill orders;
• Provide customer service and communicate about your quotes, orders, deliveries, and account;
• Send text messages you have consented to receive under the SMS Program (see Section 4);
• Operate, maintain, and improve the Website and our services;
• Comply with legal, regulatory, and contractual obligations, including those applicable to government contracting;
• Detect, prevent, and address fraud, security issues, or misuse of our services.

4. SMS/TEXT MESSAGING PROGRAM

Consent. By providing your mobile phone number and opting in to the SMS Program, you consent to receive text messages from Empire World LLC, which may include customer care messages, quote and RFQ status updates, order and delivery notifications, and other account- or service-related messages. Marketing or promotional text messages will be sent only with your express prior consent. Consent to receive text messages is not a condition of any purchase.

Message frequency and rates. Message frequency varies. Message and data rates may apply. Please contact your wireless provider with questions about your text or data plan.

Opt-out. You can cancel the SMS service at any time by replying STOP to any text message you receive from us. After you send STOP, we will send you a one-time confirmation of your opt-out, after which you will no longer receive SMS messages from us. To rejoin, sign up again as you did the first time. For help, reply HELP to any message, email us at rana@empireworldllc.com, or call +1 (984) 289-6004.

No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties, excluding aggregators and providers of the SMS/text message services necessary to deliver messages to you.

5. HOW WE SHARE INFORMATION

We do not sell your personal information. We may share information only in the following circumstances:

• Service providers. With vendors who perform services on our behalf — such as website hosting, communications and SMS platform providers, shipping carriers, and payment processors — solely as necessary to perform those services and subject to appropriate confidentiality obligations;
• Legal compliance. When required by law, regulation, subpoena, court order, or a government authority, or to protect the rights, property, or safety of Empire World LLC, our customers, or others;
• Business transfers. In connection with a merger, acquisition, financing, or sale of all or a portion of our business, subject to this Privacy Policy;
• With your consent. For any other purpose disclosed to you at the time of collection and with your consent.

For clarity, and consistent with Section 4: text messaging originator opt-in data and consent will never be sold or shared with third parties for marketing or promotional purposes.

6. DATA SECURITY

We use commercially reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal, tax, accounting, and government-contracting obligations, and to resolve disputes. SMS consent and opt-out records are retained as required to demonstrate compliance with applicable messaging regulations.

8. YOUR RIGHTS AND CHOICES

• Access, correction, and deletion. You may request access to, correction of, or deletion of your personal information by contacting us at rana@empireworldllc.com. We will respond consistent with applicable law.
• Email communications. You may opt out of non-essential emails by using the unsubscribe mechanism in the email or contacting us directly.
• Text messages. Reply STOP to opt out of the SMS Program at any time, as described in Section 4.
• Cookies. You can control cookies through your browser settings, though some Website features may not function properly without them.

Depending on your state of residence, you may have additional privacy rights under applicable law. To exercise any such rights, contact us using the information in Section 13.

9. COOKIES AND ANALYTICS

The Website uses cookies to analyze website traffic and optimize your website experience. If you accept our use of cookies, your data will be aggregated with other user data. Our website platform and analytics providers may collect usage information as described in their own privacy policies.

10. CHILDREN'S PRIVACY

The Website and our services are intended for business and government customers and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

11. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites or services that we do not operate. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and post the updated policy on the Website. Material changes will be communicated as required by applicable law. Your continued use of the Website or our services after changes become effective constitutes acceptance of the revised policy.

13. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Empire World LLC

2918 Macbeth Ln, Apex, NC 27502

Email: rana@empireworldllc.com

Phone: +1 (984) 289-6004

Website: https://empireworldllc.com